The web version of the apps, e.g. Telegram, WhatsApp or Gmail, are using HTTPS, which is supported by split mode. The split mode can only change the routing mode for HTTP (port 80) and HTTPS (port 443). That is why you can access the web version.

For the app version, they might have used any ports. Hence you will need to do one of these steps:

• Use "Global Mode" in routing settings
• Change the proxy settings of the app, below is an example of changing proxy settings for LINE:
  
  

There are several common reasons:

• Slow local internet (without VPN on)
• Certain VPN server location has busy traffic

To troubleshoot the network issues, please follow the steps:

• Check your local network speed by disconnect the VPN;
• While keeping VPN disconnected, switch between WIFI, 4G, 5G to find the troubleshoot your network. E.g. if your wifi has poor connectivity, switch to your cellular 4G/5G.
• Disconnect VPN, switch to another region, and connect;
• If you like to stay in the same region, try disconnect and reconnect to the same region. Even you are selecting the same region, there are actually hundreds of servers behind a single region. Every time you connect, we will relocate a different server for you.
• You can repeat above steps until you find the best server for you.

There might be a few minutes delay on payment gateway. It happens sometimes. These are the details:

• We currently support: Alipay, Wechat QRCode Scanning Payment, Union Pay.
• If the payment was successfully made, but the plan is not showing under "My Account", please wait for 5 minutes, logout and login again.
• After above actions, if the problem persists, take a screenshot of the payment record and contact us.

 这种情况大多是因为系统代理地址没有被正常设置成功，或是有第三方软件屏蔽和阻拦导致的，解决办法是我们需要再手动填写上快连VPN(KuailianVPN)的科学上网代理地址。

请按如下步骤操作：

• 在windows系统中搜索“internet选项”并打开
• 继续点击“连接”标签页
• 继续点击右下方“局域网设置”按钮
• 在局域网(LAN)设置页的“使用自动配置脚本”处打√，并在下方地址处填入：http://127.0.0.1:7525/proxy
• 继续点击右下方“确定”，再点击“确定”关闭internet属性。
• 最后请完全关闭浏览器，再从新打开浏览器即可科学上网。

如下图：